Two days ago I bought a license to use your software, why have I not
received a registration code yet?
Registration codes are sent by email within one business day (usually within a few
hours) of receiving your order.
However, due to the high level of spam (unsolicited emails) in circulation over the Internet
today, legitimate emails are often deleted by mistake either automatically or manually. If you
haven't received your registration code within one business day of placing your order,
please start with checking the 'Deleted Items' folder of your email client (e.g. Outlook,
Eudora, etc.) for an email with the subject 'ProductName X Registration' where
ProductName is the name of the product you ordered and X is the base version
number (e.g. 'Loan And Mortgage 2 Registration'). This email comes from 'Felitec Sales'.
If you cannot find this email and need your registration code to be resent to you, please
click here to complete and submit our
lost registration form.
TOP
I have received my registration code but the program won't accept it.
Am I doing something wrong?
Please make sure that your name, the name of your company (if one is provided) and your
registration code are entered exactly as provided, no more and no less. This
information is case sensitive and the program will refuse any discrepancy, no matter how
insignificant it may appear to you. For example, even an additional space character
added between your first and last name will be rejected.
Your registration details are also not interchangeable between programs;
Account Xpress registration details will not work with Loan And Mortgage and vice versa.
Please make sure that you are trying your registration details with the right program.
TOP
Do you have a user-guide or tutorial that I can use to better
understand all the new features, reports and graphs in Account Xpress?
We are currently working on a complete user-guide and instructional videos to
help you get started faster and better understand all the new features in Account Xpress.
Until then, please review the 'Getting Started' and 'User Interface' sections
of the help file to better understand the basic functionality of the program.
Select the 'Contents' option of the 'Help' menu to get to these topics.
Account Xpress has a unique user interface not found in traditional personal finance
management programs. Although it can be a bit intimidating at first to the novice, this
interface is very similar to the Windows Explorer interface and allows you to navigate
quickly and easily between different views of the program, making it faster and easier
to find the information you need.
Do not let Account Xpress intimidate you with its unique user interface and its large number of
features. Most features are optional and you only need to understand the basic ones in order
to be able to use the program to properly manage your personal finances. If you already know
how to use Windows Explorer and have a basic understanding of personal finance management
then getting started with Account Xpress should be very simple and straightforward.
TOP
Is it possible to keep the Account Xpress program on two PCs and
share data between the two?
In theory, it is perfectly feasible but in practice, this could be the perfect recipe
for a disaster depending on how this will be accomplished. Account Xpress was not designed
as a multi-user application with many users updating the same data at the same time.
If the file containing your Account Xpress data is stored PERMANENTLY on a media that is
SHAREABLE (floppy diskette or network drive) by both of your computers then, just make sure that
you only update your data from one PC at a time and save your work before starting to update the
data again from the other PC (i.e. the file should be opened only by one application at a time).
If you have two copies of the file (one on each PC) and expect to synchronize them by copying
the file back and fort between the two PCs then the chances are that someday you will update
the file on one PC and then forget to copy the file to the other PC. This is when the disaster
will start.
For example, let's say you update the file on computer A and then forget to copy it to computer
B. If you now update the file on computer B then you end-up having two files that can not be
synchronized anymore (i.e. if you copy the file from computer B to A then you overwrite the
changes made on computer A that are not on computer B and vice-versa.
TOP
What is the difference between "Variable and Constant" methods of
calculating interest in Loan And Mortgage?
When the "Constant" method is used, the percentage of interest calculated on each
regular payment (interest factor) does not change from one payment to another. This
is always the case for Daily, Weekly and Bi-Weekly payment frequencies where the number
of days between regular payments does not change.
However, for Semi-Monthly, Monthly, Quarterly, Semi-Annual and Annual payment frequencies,
the number of days between regular payments is not constant given the fact that the number
of days from one month to another varies from 28 to 31. In this case, any of the two
methods can be used. The "Constant" method will assume that the interest factor does not
change regardless of the number of days between regular payments. The "Variable" method on
the other hand, will calculate a different interest factor for each regular payment based
on the number of days since the last payment.
TOP
What is the name of the file in which my list of events is stored and where can I find it?
Originally, your list of events is stored in a file called Mindful.bin located in the
folder where Mindful itself is installed ('C:\Program Files\Felitec\Mindful', where
C is the drive on which Windows is installed). However, your event file may be stored
under a different name and/or location if you saved it using the File -> Save As...
command.
To determine the current name and location of your file, simply select File -> Save As...
to display the Save As dialog. On the Save As dialog, the Save in box
displays the current location of your file and the File name box displays its current name.
Once you have determined the name and location of your file, you can close the Save As
dialog by clicking Cancel.
TOP
